Career Journey

Timeline
Your career journey is a testament to continuous growth and excellence, from your early roles in the contact center industry to your current leadership position as a Senior Product Manager at Bayt.com. This interactive timeline showcases each pivotal moment, allowing you to explore the milestones that have defined your career progression.

Job Roles

• Contact Center Team Leader | Ibex Global
  In this early stage of your career, you quickly established yourself as a leader. As a Contact Center Team Leader, you were responsible for managing a high-performing team, implementing CRM training, and driving operational efficiency. Your leadership earned you multiple awards, including “Team of the Month” and “Supervisor of the Month.”
• Business Analyst & Quality Assurance | Biznussoft
  Transitioning to a more analytical role, you became a key player at Biznussoft, where you were instrumental in the successful release of five major projects for diverse clients. Your keen eye for detail and commitment to quality were recognized with the “Rising Star” award, reflecting your rapid professional growth and significant contributions.
• Project Manager & Product Team Member | Daraz
  At Daraz, you took on the challenge of leading digital contact center initiatives and spearheading Salesforce improvements. Your ability to drive innovation and enhance operational efficiency earned you recognition from the Chief Product Officer (CPO). Later, as a key member of the Product Team, you focused on Seller Systems, delivering solutions that improved seller experience and contributed to business growth.
• Senior Product Manager | Bayt.com
  Currently, as a Senior Product Manager at Bayt.com, you are at the forefront of driving innovation in Employer products. You lead efforts to add new features, optimize performance, and enhance user experience. Your strategic vision is evident in your work on the Q2/Q3 2024 roadmap, where you are exploring AI-driven solutions and considering the launch of “Bayt Games” to engage job seekers on the mobile app.

Awards and Recognitions

• Rising Star | Biznussoft | January 2018
  Awarded for your exceptional performance and rapid growth in the role of Business Analyst and Quality Assurance.
• Team of the Month | Ibex Global | April 2013 & April 2014
  Recognized for leading your team to achieve outstanding performance and excellence in customer service.
• Team Lead of the Month | Ibex Global | September 2014
  Celebrated for your leadership skills and ability to inspire your team to consistently exceed expectations.
• Supervisor of the Month | Ibex Global | December 2015
  Honored for your exceptional management and operational efficiency in supervising contact center teams.
• Award by Chief Product Officer (CPO) | Daraz
  Acknowledged by the CPO for your significant contributions to digital contact center initiatives and Salesforce improvements.
• Above and Beyond – Outstanding
  Recognized for consistently going above and beyond in your professional duties, delivering results that exceed expectations.