Projects

Project Portfolio:

Discover the projects I’ve led and contributed to, showcasing my skills in product management, business analysis, and quality assurance.

 

Conversational CV Search

• Jan 2024 – Jul 2024

  • Associated with Bayt.comAssociated with Bayt.com
  • • Ability for employers to write search requirement in normal language to BaytBot an AI Assistant. This advancement allows employers to quickly search using filters, Boolean search queries to contact desired CVs as fast as possibleAbility for employers to write search requirement in normal language to BaytBot an AI Assistant. This advancement allows employers to quickly search using filters, Boolean search queries to contact desired CVs as fast as possible
  • • Skills: AI Product Management · Creativity and Innovation · LeadershipSkills: AI Product Management · Creativity and Innovation · Leadership
• CV Freshness

  Aug 2023 – Feb 2024

  • Associated with Bayt.comAssociated with Bayt.com
  • • Encourage and automate Job seekers experience update.Encourage and automate Job seekers experience update.
  • • Skills: Product Management · Design Thinking Skills: Product Management · Design Thinking
• CV Card Enhancement

  Aug 2023 – Dec 2023

  • • Skills: User Experience Design (UED) · Product Management · Product Vision · Design Thinking · Product Strategy Skills: User Experience Design (UED) · Product Management · Product Vision · Design Thinking · Product Strategy

      Associated with Bayt.com
• Reject Reason Revamp

  Mar 2023 – Apr 2023

  • Associated with Daraz
• Seller App Free ShippingSeller App Free Shipping

  Jan 2023 – Mar 2023

  • Associated with Daraz
• Seller Free Shipping on App

  Feb 2023 – Mar 2023

  • Associated with Daraz
  • • Ability for sellers to create Free Shipping Promotions from Seller Center AppAbility for sellers to create Free Shipping Promotions from Seller Center App
• Training Local Teams

  Sep 2022 – Sep 2022

  • • -Visited our local teams in Sri Lanka and Nepal
      -Trained Business teams on Daraz Product Issue resolution process
      -Trained Local Product Manager
      – Aligned HODs on the process
      – Met the MD and gave an overview of the training and process implementation-Visited our local teams in Sri Lanka and Nepal -Trained Business teams on Daraz Product Issue resolution process -Trained Local Product Manager – Aligned HODs on the process – Met the MD and gave an overview of the training and process implementation

    • 

      Daraz Nepal Team Training

    • 

      Training Daraz Sri Lanka Team

      

      Daraz Sri Lanka Team Training
      
• Daraz Seller Management RevampDaraz Seller Management Revamp

  Aug 2022 – Aug 2022Aug 2022 – Aug 2022

  • • Skills: Agile Project ManagementSkills: Agile Project Management
• Daraz Seller CRM Chat Broadcast

  Jun 2022 – Jul 2022
• NASA Dashboard

  May 2021

  • • This dashboard provides the visibility of product support ticketing system.This dashboard provides the visibility of product support ticketing system.
• NASA Ding Automation

  Aug 2020 – Mar 2021

  • • This feature is an automation of the daily work of Product ManagersThis feature is an automation of the daily work of Product Managers
• Apollo

  Jul 2020 – Aug 2020

  • Associated with Daraz
  • • Migration of all Collection Point related communications to Buyers and Sellers on all 5 Daraz ventures.Migration of all Collection Point related communications to Buyers and Sellers on all 5 Daraz ventures.
• Polaris

  Jan 2020 – Jan 2020

  • • Coordination between Alibaba Tech and Daraz Product Team to support smooth migration of BE of all systems.Coordination between Alibaba Tech and Daraz Product Team to support smooth migration of BE of all systems.
• Marketing Cloud ConsultancyMarketing Cloud Consultancy

  Dec 2018 – Sep 2019Dec 2018 – Sep 2019

  • Associated with Daraz

  • • Have been working on multiple Projects on Marketing Cloud in Daraz.pk (Alibaba Group)

      *SSU Emails Automation
      *Voucher Performance Emails Automation
      *Order fulfillment Emails Automation
      *Seller Delisting Emails Automation
      *BI Notifications Emails Automation
      *SPOT Emails Automation
      *Winback Online Survey Emails AutomationHave been working on multiple Projects on Marketing Cloud in Daraz.pk (Alibaba Group) *SSU Emails Automation *Voucher Performance Emails Automation *Order fulfillment Emails Automation *Seller Delisting Emails Automation *BI Notifications Emails Automation *SPOT Emails Automation *Winback Online Survey Emails Automation

  

• Salesforce Consultancy and AdministrationSalesforce Consultancy and Administration

  Sep 2018 – Sep 2019Sep 2018 – Sep 2019

  • Associated with Daraz
  • • • Sales Cloud Setup.
      • Service Cloud Setup
      • Omni Channel Setup
      • Omni Channel reporting
      • Created Presence Statuses
      • Setup Presence Configurations
      • Setup Live Chat
      • Setup Live Message (Facebook Chat)
      • Created Validation Rules
      • Created Approval Process
      • Created Workflows and Email alerts
      • Created Process Builder
      • Created Email templates, visual force email templates
      • Created Macros
      • Created Objects
      • Created Record Types
      • Created Custom fields
      • Created Page Layouts
      • Created Users, Roles, Queues, Public Groups
      • Created Profiles
      • Created Permission sets
      • Created Custom Business Logics
      • Setup Related Lists, Tabs, Roles,
      • Data Migration through Apex Data Loader• Sales Cloud Setup. • Service Cloud Setup • Omni Channel Setup • Omni Channel reporting • Created Presence Statuses • Setup Presence Configurations • Setup Live Chat • Setup Live Message (Facebook Chat) • Created Validation Rules • Created Approval Process • Created Workflows and Email alerts • Created Process Builder • Created Email templates, visual force email templates • Created Macros • Created Objects • Created Record Types • Created Custom fields • Created Page Layouts • Created Users, Roles, Queues, Public Groups • Created Profiles • Created Permission sets • Created Custom Business Logics • Setup Related Lists, Tabs, Roles, • Data Migration through Apex Data Loader

  

• YATRA

  Aug 2018 – Sep 2018Aug 2018 – Sep 2018

  • Associated with DarazAssociated with Daraz

  • • Managed complete CS Division of Daraz.pk.

      Including below Verticals:

      * Operations

      – Digital
      – Inbound
      – Outbound

      * Operations Support

      – Customer Experience
      – Quality Assurance
      – T&D
      – Workforce
      – Business IntelligenceManaged complete CS Division of Daraz.pk. Including below Verticals: * Operations – Digital – Inbound – Outbound * Operations Support – Customer Experience – Quality Assurance – T&D – Workforce – Business Intelligence

• TMI – Field Service 360 – Salesforce AppTMI – Field Service 360 – Salesforce App

  Sep 2016 – Apr 2018Sep 2016 – Apr 2018

  • Associated with BiznusSoft, Inc.Associated with BiznusSoft, Inc.
• Orpak Thailand Team – Field Service 360Orpak Thailand Team – Field Service 360

  Aug 2017 – Feb 2018Aug 2017 – Feb 2018

  • Associated with BiznusSoft, Inc.Associated with BiznusSoft, Inc.
  • • Project Orpak Thailand Team- Field Service 360: Lead training/demos, testing, client coordination, worked as a Liaison between client and development team and successful delivery of the project including Go Live activities.Project Orpak Thailand Team- Field Service 360: Lead training/demos, testing, client coordination, worked as a Liaison between client and development team and successful delivery of the project including Go Live activities.

  

• Compressor Air – Field Service 360 – Salesforce AppCompressor Air – Field Service 360 – Salesforce App

  Feb 2017 – Aug 2017Feb 2017 – Aug 2017

  • Associated with BiznusSoft, Inc.Associated with BiznusSoft, Inc.
• Mesa Logistics Group – Field Service 360Mesa Logistics Group – Field Service 360

  Aug 2016 – May 2017Aug 2016 – May 2017

  • Associated with BiznusSoft, Inc.Associated with BiznusSoft, Inc.
  • • *Project Mesa Logistics – Field Service 360: Client coordination, testing, provided training manual, worked as a Liaison between client and development team, Lead Go Live activities till successful delivery of the project.
      http://mesalogisticsgroup.com/*Project Mesa Logistics – Field Service 360: Client coordination, testing, provided training manual, worked as a Liaison between client and development team, Lead Go Live activities till successful delivery of the project. http://mesalogisticsgroup.com/
• Bee Clean Specialties – Field Service 360Bee Clean Specialties – Field Service 360

  Nov 2016 – Apr 2017Nov 2016 – Apr 2017

  • Associated with BiznusSoft, Inc.Associated with BiznusSoft, Inc.
  • • Field Service 360: Lead training/demos, testing, client coordination, worked as a Liaison between client and development team, from creating BRD to successful delivery of the project including Go Live activities.
      http://www.nhhoodcleaning.com/Field Service 360: Lead training/demos, testing, client coordination, worked as a Liaison between client and development team, from creating BRD to successful delivery of the project including Go Live activities. http://www.nhhoodcleaning.com/

  

• Dependable Hood & Duct Cleaning – Field Service 360Dependable Hood & Duct Cleaning – Field Service 360

  Dec 2016 – Apr 2017Dec 2016 – Apr 2017

  • Associated with BiznusSoft, Inc.Associated with BiznusSoft, Inc.
  • • Field Service 360: Client coordination, testing, provided training manual, worked as a Liaison between client and development team, Lead Go Live activities till successful delivery of the project.
      http://www.bee-clean.com/Field Service 360: Client coordination, testing, provided training manual, worked as a Liaison between client and development team, Lead Go Live activities till successful delivery of the project. http://www.bee-clean.com/

  

• Trained Mobilink CS Team LeadsTrained Mobilink CS Team Leads

  Aug 2016 – Aug 2016Aug 2016 – Aug 2016

  • Associated with Ibex GlobalAssociated with Ibex Global

  • • Trained all Mobilink’s Customer Services Team Leads to adopt the Ibex Global’s Team Lead’s Best Practices which Included

      * MsExcel Training
      * Leadership Skills
      * ProactivenessTrained all Mobilink’s Customer Services Team Leads to adopt the Ibex Global’s Team Lead’s Best Practices which Included * MsExcel Training * Leadership Skills * Proactiveness

• Mobile Financial System Training – FundamoMobile Financial System Training – Fundamo

  Apr 2014 – May 2014Apr 2014 – May 2014

  • Associated with Ibex GlobalAssociated with Ibex Global
  • • MFS: Provided training of Mobile financial system to all warid karachi contact center staff. Worked as POC of MFS from karachi.MFS: Provided training of Mobile financial system to all warid karachi contact center staff. Worked as POC of MFS from karachi.
• TABS Internal TrainingTABS Internal Training

  Dec 2012 – Jan 2013Dec 2012 – Jan 2013

  • Associated with Ibex GlobalAssociated with Ibex Global
  • • CRM : Involved in TABS launch, provided Training of TABS to all contact center employees.